At Wild Gorse Virtual Assistant, we are committed to safeguarding the privacy of our clients, website visitors, and anyone whose personal data we process. We place a strong emphasis on confidentiality, data protection, and clear, transparent communication in everything we do.

This privacy policy outlines how we collect, use, protect, and store your information in line with UK GDPR and data protection laws.

1. Information We Collect

We may collect and use the following information:

• Personal details such as your name, email address, telephone number, and address

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Account and registration information

• Call recordings (where applicable)

• Records of meetings, communications, and decisions

• Basic website usage data (such as pages visited and time spent on the site)

This information is collected when you choose to share it with us, engage our services, or interact with this website.

2. How Your Information Is Used

We use your information to:

• Provide and manage our services

• Respond to enquiries or communications

• Manage customer accounts and ongoing work

• Maintain accurate records of projects, meetings, and decisions

• Process payments and administrative tasks

• Improve our website and overall service offering

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for collecting and using your personal data. The bases we rely on are:

• Contract – where processing is necessary to enter into or fulfil a contract with you

• Consent – where you have given clear permission for us to use your information for a specific purpose

You can withdraw your consent at any time where consent is the lawful basis.

4. Contact Forms

If you complete a contact form on this website, the information you provide will be used to respond to your enquiry.

Your details will not be added to any mailing list without your consent.

5. Cookies

This website may use cookies to improve your browsing experience.

Cookies are small files stored on your device that help us understand how visitors use the site. You can disable cookies through your browser settings if you prefer.

6. Third-Party Services

We may use trusted third-party services (such as website hosting, payment providers, or analytics tools) to support our operations.

These providers may process limited data as part of delivering their services, but are required to handle your data securely and in line with data protection laws.

7. Data Storage and Retention

Your personal information is stored securely and only kept for as long as necessary to:

• Provide services

• Meet legal, accounting, or regulatory requirements

We regularly review the data we hold. When information is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request the deletion of your data

• Request restriction of how your data is used

• Object to the processing of your data

• Request the transfer of your data to another organisation

• Withdraw consent at any time (where applicable)

If you make a request, we will respond within one month where possible.

For more information, you can visit the ICO website.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page.

10. Updates to This Policy

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Wild Gorse Virtual Assistant
megan@wildgorseva.co.uk